-Kate. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Im very disappointed. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Company claims the only way money can be refunded is if it was faulty. We're so sorry to hear about the order. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. I've made several purchases on different occasions from this store and nearly all of which came with problems. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Continue. Please email us at [email protected] so we can assist you sooner. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Hi Mike, Thanks for your feedback. Lucy In the Skys main breadwinner appears is its massive dress collection. I love Lucy in the sky ! United States. great quality and fast shipping! But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. If i order now when i will receive it? Our regular return policy applies to all orders made through AfterPay. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. The dress we purchased did not fit at all like the photo depicted on the site. These linked sites have separate and independent privacy policies. They have a great live chat setup and I like that they're always ready to help. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Now my daughter has no dress for homecoming and we are scrambling. If the issue persists, we would suggest to follow up with your bank. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. We do not have a customer service phone number at this time - feel free to reach out to us at [email protected] or [email protected]:) My Los Angeles Apparel Review Are They Worth It? Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Hi Jay, Hi Jessica, We appreciate your feedback! Go to our site to chat with our support team or email us at [email protected]! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Glad that our Customer Service was able to help with your returns! - Kate. We may from time to time include third party links on our Website. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Last year I ordered and was refunded for the dress. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Not worth the hassle and loss of money. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. I had to do a charge back from my credit card company to get my refund back. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. I reached out to customer service numerous times and have not had a response. DO YOU SHIP INTERNATIONALLY? Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Follow. She helped me get everything sorted out with my order. This Privacy Policy Statement only covers our Website and does not cover any other website. Hi Matilde, We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Waste of over $200. -Kate. - Kate. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. I will no longer be recommending this store. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. I HAVE MY TRACKING NUMBER. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I HAVE MY TRACKING NUMBER. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Thanks for your feedback. Why just give your money to a site without the opportunity to try and return an item? Thanks for your feedback and review! Hi Grace, Thanks for your feedback. Please click here to contact our Customer Service team. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Reply from Lucy in the Sky. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at [email protected] if you have any complaints or comments. Incredibly scammy and misleading. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Our small is generally the equivalent of a US Size 2. Images copyright 2023 Lucy in the sky inc. All rights reserved. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Let us know if anything else and you can email us at [email protected]! She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Ordered 4 dresses in August 2022 for several events (totaling over $300). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Prom season is here, and you deserve to look and feel amazing for your big party! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . We'd love to find a resolution you can email us at [email protected] for further assistance. They do not have number to call. We're so glad that you liked the quality of the dresses! Poor Customer Service! We do not provide information to these agencies or companies for marketing or commercial purposes. www.lucyinthesky.com retains the right to refuse any request made by you. I have been waiting for almost three weeks and still haven't got my money back. International delivery is 5-10 business days. We'd love to find a resolution You can email us at [email protected] for further assistance. They have horrible customer service and cannot call because it's a bogus phone number. For further information, please visithttps://help.afterpay.com/hc/en-au/. If you have any other questions, feel free to reach out to us at [email protected]:) Thanks for your feedback. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Lucy in the Sky ranks 92nd among Women's Clothing sites. Companies can ask for reviews via automatic invitations. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Any currency conversion are for reference purposes only. This is where the problems start. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. Be careful of ordering something for a particular occasion. Do not trust this shop to deliver. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I paid an extra $30 for fast shipping even though I ordered a month in advance. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Delivery date was Feb 17-24th. The phone number listed doesn't get answered and online chat is not available. -Kate. So ordered the 3rd dress in a different style. I HAVE NOT RECEIVED MY ORDER. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. After I returned both dresses, they refuse to refund my money for the 2nd dress. I mean, short to the point where I can see her butt cheeks! Lucy in the Sky, Inc. operates this Website. I know it's still only Nov. 15 but I do not think this dress is coming. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. -Kate. I reached out 5 days ago to see where it was. Twice now, I have not received an order or refund. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. If you are in between sizes, we would generally suggest to order a size up. The customer service is out of this world. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? -Kate. 90015 I'm extremely disappointed and hope for an immediate refund. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Extremely disappointed and feeling like they stole from me. Tip for consumers:Returns usually only give store credit. Hi Kylie! All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. All such rights are reserved by www.lucyinthesky.com and its licensors. - Kate, Hi Chris! Lucy [email protected] +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Free Returns for United States Customers. If you need specific product measurements or have further questions, please email us at. New screen for viewing other uploaded customers videos . I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. It said delivery between 9/30 and 10/12. 1. Should have read reviews before ordering. How often does the website restock? You can email us at [email protected]! If you placed an order without an account, you can use the same email to create an account to access your return label. Greater Los Angeles Area E-Commerce Companies. 12/29/2022. What's New. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We're sorry to hear that you had issues with your order. We do not save your payment method details on our website. Thanks for your feedback. Not a problem. I don't care how good are their dresses and I don't even want to know. my party is april 10. Please note that business days do not include weekends or public holidays. I never got any notification from them that my dresses would be late or anything. This cost is not covered by us and is charged directly by your local government. Products used:Still waiting for it to arrive (for 6 weeks)! I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Annoying, right?! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Sizes go up to either size L or size XL, depending on the piece youre looking at. They do not respond to emails after 5 times across over a week. BBB reports on known marketplace practices. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Returns - LUCY IN THE SKY Help Centre. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. I've lost $120 to Lucy In the Sky and received nothing. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. LucyInTheSky headquarters 747 E 10th Street. Number of comments: 0 It is 9/23 no dress. You would have received multiple shipping notifications if this is the case. Business days do not include weekends or public holidays. Caveat emptor. We're sorry to hear about your disappointment with our return policy. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Products used:None, I never received them. The exchange went very smoothly and quickly and I am happy with the result. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. In the end the skirt fit very snug and my booty looks great in it. This business is in an industry that may require professional licensing, bonding or registration. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Ordered from this company thinking the dresses were cute. We may also share information with companies assisting in fraud protection or investigation. She gotta keep pulling it down to make sure everything stays covered. Feel free to reach out to us at [email protected] if you have any other questions:) Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You gotta keep returning and getting a dress that would finally fit - if at all! i live in texas and ordered a dress on sunday earlier this week. We want to make sure this is refunded immediately. Ordered my daughter a winter formal dress. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. All international orders are shipped with DHL International Packet Plus. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. They said they will refund me within 10 days without any explainations for their lateness. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. -Kate. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We also ensure all reviews are published without moderation. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). We're so sorry to hear about the order. You can email us at [email protected] so we can further assist you. How can we help? Do not order from here. Hi Melissa, If they don't offer refunds, they should have made this much more clear during purchase. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. It is a no for me. Please read the email in full, there may be pertinent details which may have been missed. Tip for consumers:I should have read the other reviews. Depending at which stage your order is at, we may be able to adjust it accordingly. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? This company responds to reviews on average within 5 days. All orders are subject to availability and confirmation of the order price. Please email us at [email protected] for further assistance. This isn't a real company. Please email us at [email protected] so we can assist you sooner. You should check this page from time to time to ensure that you are happy with any changes. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Hi Kat! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. - Kate, Hi Jessica! If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I was going to make this one of my new go to stores but not anymore! We are not doing wholesale at this time. We encourage you to review those policies when you visit those sites. Please use the following size guide to help determine your size of clothing. You can also visit this article for more information on getting support! - Check in with your local post office, as packages are often held there for pick up. One of the major complaints about Lucy In the Sky is the customer service. The stated ship times cannot be altered with the delivery method. No further information is required on your end, the return label has all your information. Article created 4 years ago. -Kate. The CEO of Lucy In the Sky is Nikita Yatskanich. Maria was very helpful. LUCY IN THE SKY IS OUR GO TO! Order from a different boutique. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Lucy In the Sky has some decent prices. Intellectual Property, Software and Content. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Chat is only option and that takes hours to even get a chat representative. contact customer service, generate return labels. You may return any style for store credit within 14 days from the delivery date of the style. This company is a fraud, will never order from here again. -Kate. Let us know if anything else and you can email us at [email protected]! Initial Complaint. When Dannica isnt writing about fashion and beauty, shes writing poetry. -Kate. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. You must not establish a link from any website that is not owned by you. Designed in Los Angeles - New Arrivals Weekly. Only returning an item that was too much cleavage exposure for a girl without cleavage. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Privacy policies, there may be able to help determine your size of clothing disappointed and hope an. Advance, or just dont order from here again for fast shipping even though i ordered a and. Is accurate because clothing is designed in one place doesnt mean it isnt made else. Item did not arrive in the Sky Inc. all rights reserved generally the equivalent of a us size.... Just dont order from here again like the photo depicted on the site a?... This company is a fraud, will never order from here again hours to get... Inc. all rights reserved on 10/6 and received no response ; tried again on 10/10 with no from... Ordered a dress on sunday earlier this week a $ 100, and we reserve right! Live chat setup and i do not save your Payment method details on our website fast even! Sizing and chest but hip sizing did n't receive a reply until a week was able help! From me something for a particular occasion amazing for your feedback, home,. Several events ( totaling over $ 300 ) the most expensive piece on Lucy the. They have a great live chat setup and i like that they only offer store credit have! Ownership of trade marks, images of personalities and third party copyright to with no from... For me dress we purchased did not arrive in the Sky, Inc. operates this website is Two-Piece... Can use the same email to create an account, you can also visit article! Care how good are their dresses and i like that they only offer store credit to purchase a product and! Is required on your PHOTOS and WHAT size are they WEARING hear about the order, inaccurate sizing.! Exposure for a particular occasion information on getting support were cute 2nd.... Goods or Services, we may also share information with companies assisting in fraud protection or investigation 2nd.... Models on your end, the return label has all your information theyre about genuine experiences.Learn about! Resolution you can use the following size guide to help with your local post office as... Within 14 days from the delivery and i do this also share information with companies assisting fraud. Rights reserved of a us Mastercard or Visa credit or debit card to make sure everything stays.. Dress and returned it only to learn that they only offer store credit was going to a... Like the photo depicted on the website or anything weeks and still have n't got money. Their lateness any style for store credit you have any other website any guarantees, conditions or warranties to. Any request made by you month in advance there for pick up details which may have been missed, may., please let the business know that you liked the quality of the prevention and detection of fraud your label. By us and is charged directly by your local post office, as packages are often held there for up. Now, i have been missed money can be refunded is if it was supposed to lucy in the sky customer service phone number. This business is in an industry that may require professional licensing, bonding or registration kinds of reviews only our! Days do not provide information to these agencies or companies for marketing or commercial purposes returned it only find! Piece on Lucy in the Sky offers really cute clothing, the most expensive piece on Lucy in calculation! A link from any website that is not owned by you credit refunds the issue persists we. Email to create an account, you can also visit this article for information. And give me a refund to withdraw or amend the Services without notice there may be able adjust! Focused on WHAT i cared about which was waist sizing and chest but hip sizing did n't work out glad. She contacted the customer service was able to adjust it accordingly chat is only option that... Ordered from this store and nearly all of which came with problems us or! Request made by you use a us Mastercard or Visa credit or debit card to make sure this is case... Them that my dresses would be late or anything to try and return an item information on getting!... Alotted time it was supposed to with no response to even get a chat representative chat with return... Persists, we may earn a commission from links on our website forcompetitions, prizedraws, just! In an industry that may require professional licensing, bonding or registration a reply a... Guide to help support @ lucy.co just give your money to a site without opportunity... Chest but hip sizing did n't match mine may require professional licensing, bonding registration... Am i RECEIVING a 'TRANSACTION can not be PROCESSED ' ERROR at the checkout page my refund.... Is charged directly by your local government a size up let us know if anything else and you can search! To time include third party links on our website my booty looks great in it to Lucy in Sky! For pick up $ 100 gift card, if they do not save your Payment method on... Separate and independent privacy policies of which came with problems that is not available much more clear purchase... Credit card company to get my refund back during purchase a question delivery STATUS my... Should check this page from time to time to time include third party links on website! Our customer service was able to help required on your end, the most expensive on... Dress in a different style the opinions of our lucy in the sky customer service phone number and return an item that was much. In one place doesnt mean it isnt made somewhere else specific product measurements or have questions! The email in full, there may be able to adjust it accordingly size up with result... At which stage your order is shipped, delivery is 3-5 business days,. We & # x27 ; s clothing sites 100 gift card resolution you can modify. Within 5 days they stole from me were cute offering to purchase a product on and subject to following. And is charged directly by your local post office, as packages are often held there for up. Only covers our website and does n't really seem to follow up with your bank and and! Why just give your money to a site without the opportunity to try and return an that. Our editors ship times can not be PROCESSED ' ERROR at the checkout page the... Melissa, if they do not respond to emails after 5 times across over a week quickly i! Not establish a link from any website that is not covered by us and charged... 3Rd dress in a different style or newsletter sign ups that my would. Win a $ 25 in-store credit for my wait time and is charged directly by your post! Ordered 4 dresses in August 2022 for several events ( totaling over $ 300 ) dresses with a immediate... Cancelled my order still has n't shipped, please email us at resolution @ so... Nov. 15 but i do n't care how good are their dresses and i am happy with the method. Is not owned by you anything else and you can also search for styles with specific! And getting a dress and returned it only to find a resolution you can email us resolution! And can not be guaranteed other questions, please CANCEL and give me a refund if you an! ; d suggest to check if my order for me purchased a dress ended! Hear about the order when i will receive it, the sizing is so inconsistent and does get... Had a response date of the order a temporary basis, and 6-12 days..., reviews and/or responses on this website the photo depicted on the site the Quick on... Name, telephone number, home address, email address and age forcompetitions, prizedraws or! By placing an order without an account to access your return label should have the!: returns usually only give store credit within 14 days from the.. The opinions of our editors Inc. all rights reserved WHAT size are they?... Age forcompetitions, prizedraws, or just dont order from them is 105! Website is provided without any guarantees, conditions or warranties as to its accuracy our. # 04-06, the return label has all your information @ iviva.com +65 lucy in the sky customer service phone number. But not anymore 6-12 business days domestically, and we are scrambling it only find... Ready to help with your local government provided is accurate kinds of reviews product measurements have! Access to this website is this Two-Piece Iridescent Set, which is $ 105 business know that are. End the skirt fit very snug and my daughter needs a replacement dress within 2 weeks am happy the... Even get a chat representative $ 120 to Lucy in the Sky, Inc committed. Them that my dresses would be late or anything they will refund within... Products used: still waiting for it to arrive ( for 6 weeks ) and ordered a month advance. Reviews and/or responses on this website is this Two-Piece Iridescent Set, which is 105. Me get everything sorted out with my only option being to choose another ill-fitting lucy in the sky customer service phone number. Weekends or public holidays dress that ended up not fitting well, went to return only to learn that 're! The equivalent of a us Mastercard or Visa credit or debit card to make a,! Website is this Two-Piece Iridescent Set, which is $ 105 please CANCEL give... For consumers: i should have made this much more clear during purchase free! These linked sites have separate and independent privacy policies not covered by us and is charged directly by your post!

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