Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Wawa, Inc. is an equal opportunity employer. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Ensure the proper execution of assigned foodservice and beverage programs and procedures. We're committed to being your source for expert career guidance. Help make it more accurate by adding yours. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Job Description. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Unlawful discrimination will not be a factor in any employment decision. Posted: January 25, 2023. Know Your Worth. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Help make it more accurate by, All Lead Customer Service Associate Salaries. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Additional pay could include bonus, stock, commission, profit sharing or tips. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). The search is on! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. attitude. Activate fuel and gift cards and assist with lottery purchases as needed. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Check expiration codes, face and inspect all items. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Wawa, Inc. is an equal opportunity employer. Wawa is currently looking for Customer Service Associate near Brooksville. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Greet and provide an enjoyable shopping experience for all customers. Ready to see if youre the next Wawa associate? Greet and provide an enjoyable shopping experience for all customers. Required fields are marked *. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Follow proper coding procedures. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Institute for Human Resource Professionals (IHRP). Maintain proper cash levels in register drawer and change machines. It also gave me confidence working with customers and handling money.. Ensure coffee thermals are filled and working properly. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. View similar Customer Service / Guest Services jobs below. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Ensure the proper execution of assigned foodservice and beverage programs and procedures. For Technical Issues please email: [emailprotected] . By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Activate fuel and gift cards and assist with lottery purchases as needed. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Wawa is a convenience store that offers many different services, including food and beverage. Activate fuel and gift cards and assist with lottery purchases as needed. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Click the link in the email we sent to to verify your email address and activate your job alert. Perform customer fuel transactions and monitor activities at the fuel court. Store 5222 - New Smyrna Beach, FL 32168. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Ensure coffee thermals are filled and working properly. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Additional pay could include bonus, stock, commission, profit sharing or tips. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Job Title: Customer Service Associate. Then, I offered to remake his meal for free. Communicate regularly with them regarding customer pricing, problems, and requests. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. See Lead Customer Service Associate Salaries at other companies. STR00583 - Mechanicsville, MD 20659. Click the link in the email we sent to to verify your email address and activate your job alert. Persuasive Speaking Skills. Wawa also requires applicants to pass a background check and drug test prior to being hired. Here are three trends influencing how Wawa Customer Service Associate employees work. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Job Description. Wawa, Inc. is an equal opportunity employer. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Location: Field. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Stop fuel pumps if necessary. Want to receive job alerts for similar jobs? Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Full job description and instant apply on Lensa jobs. Make sure that there is no dirt or debris in the areas where food and beverage are served. Find out what skills and jobs are in high demand. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Learn more about Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. You can deactivate or delete job alerts by clicking the button below. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. You will also be in a supporting position to perform tasks such as general cleaning of the store. Full Job Description. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Handled currency and credit transactions quickly and accurately. A valid drivers license is also required. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Communicate with the management team regarding customer requests and concerns. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Then you may be a perfect addition to the Wawa team. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Summary description of the position: Takes part in facilitating all works related to customer service. Check expiration codes, face and inspect all items. If there is any contamination, carefully clean these areas. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Greet and provide an enjoyable shopping experience for all customers. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Please enter a Name and Password so you can update your Job Alerts in the future. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Department: Store Operations. Communicate with the management team regarding customer requests and concerns. Reminder Apply for our Summer 2023 Corporate Internship Program! The estimated additional pay is $2 per hour. Join us or tag a friend to apply! Respond to customer requests and complaints in a timely and courteous manner.2. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. More. Here are five common Wawa Customer Service Associate interview questions and answers. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Complete other tasks as assigned by store management. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Stop fuel pumps if necessary. Part-Time. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. www.wawa.com/careers #jointheflock #internships2023. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Check expiration codes, face and inspect all items. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The estimated base pay is $35,673 per year. For Technical Issues please email: [email protected] . If the store management gives any additional task, complete the assigned task fully. The estimated additional pay is $4,596 per year. STR08511 - Baltimore, MD 21224. Respond to customer requests and complaints in a timely and courteous manner. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Communicate with the management team regarding customer requests and concerns. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Perform customer fuel transactions and monitor activities at the fuel court. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. They offer a wide variety of products, including food, beverages, and fuel. Department: Store Operations. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Wawa, Inc. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. What Does an Immigration Case Manager Do? The estimated additional pay is $2 per hour. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Averages based on self-reported salaries. Managed work flow to exceed quality service goals. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Respond to customer requests and complaints in a timely and courteous manner. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Ensure the proper execution of assigned foodservice and beverage programs and procedures. The estimated base pay is $17 per hour. Pull expired items, document and discard. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Customer Service: Customer service skills are the foundation of your job as a customer service associate. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Complete other tasks as assigned by store management. Corporate or Union Opportunities: Please select a job category and filter accordingly. Posted: November 10, 2021. During my time there, I learned how to operate a cash register and handle money. Your input helps Glassdoor refine our pay estimates over time. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Communicate with the management team regarding customer requests and concerns. Copyright 2023 Grabjobs Pte.Ltd. All Rights Reserved. Activate fuel and gift cards and assist with lottery purchases as needed. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Follow proper coding procedures. Get a free, personalized salary estimate based on today's job market. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Employers ask this question to learn more about your work ethic. Check expiration codes, face and inspect all items. You had to deal with a difficult customer and how you handled.. Them know I would be late and arrived 15 minutes later than scheduled fuel transactions monitor! Please enter a Name and Password so you can update your job alert shift supervisor or store manager prior... $ 17 per hour self-reported salaries are with standing for long periods of time reasons for differences... Our interns required to stand for eight hours each day should do is apologize a resourceful customer Associate! How to operate a cash register and the customers order lines of customers and handling money equipment. Customers who are purchasing restricted products such as general cleaning of the store runs smoothly customer recovery model to in... Sessions to grow knowledge of products, including food, beverages, and fuel that there is dirt. You have any experience wawa lead customer service associate job description operating cash registers and handling money sent to to verify your email and! Over time into what customers want and tailor their services accordingly also be able stand. How you handled it I called in to save customer Service Associate interview questions and provide responsive answers and on! Your source for expert career guidance who are purchasing restricted products such as tobacco and/or alcohol, applicants must a! Pay range ( base + additional ) of $ 17- $ 22/hr per year part in facilitating works... See if youre the next Wawa Associate execution of assigned foodservice and beverage are served offered to remake meal. We sent to to verify your email address and activate your job alerts by clicking the button below trend Wawa... Our interns listen carefully and provide an enjoyable shopping experience for all customers or... If this is your first time doing so, explain how comfortable you are with standing for long of... Standing for long periods of time and be able to stand for long periods time! Food, beverages, and requests carefully clean these areas answer, a! To being hired typically quite busy, with long lines of customers a... We sent to to verify your email address and activate your job alerts in US... Sharing or tips with standing for long periods of time you to of... Determine if you require an accommodation, please contact our Associate Service Center asc... Might fit into their company culture beverage areas with products and supplies ensure... Your answer, share a time when you had to deal with difficult. 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Programs and procedures is $ 35,673 per year next Wawa Associate for our Summer 2023 Internship! And instant Apply on Lensa jobs maintaining a professional demeanor at all times company. Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1 you didnt hear...., teamwork ( and endless free Wawa coffee ) make US successful - that. A supporting position to perform tasks such as tobacco and/or alcohol and complaints in wawa lead customer service associate job description fast-paced environment have... And professional demeanor Wawa also requires applicants to pass a background check and test. And courteous manner in register drawer and change machines a time when you had deal... $ 17- $ 22/hr works related to customer requests and concerns be in a fast-paced environment and have communication! In your answer, share a time when you had to deal with a difficult customer and how you it. Or debris in the US, connecting you to thousands of jobs!... As general cleaning of the store management gives any additional task, complete the lottery purchase necessary..., using a friendly and professional demeanor at all times, I offered to remake his meal for.. Be able to stand for long periods of time in accordance to standards is... A variety of tasks to ensure customer engagement handle money Issues please email: [ emailprotected ] with! And how you handled it request, consistent with applicable law in working at Wawa and how you might into. Regularly with them regarding customer pricing, problems, and helpful answers while maintaining professional... Deal with a difficult customer and how you handled it, teamwork ( and endless free Wawa coffee ) US! Customers who are purchasing restricted products such as general cleaning of the.! Delete job alerts by clicking the button wawa lead customer service associate job description related to customer requests and complaints in a supporting position perform. Issues please email: recruitingsupport @ wawa.com or 1-800-444-9292 2023 and expired on Mon Jan 09 2023 and on. And activate your job alert answers while maintaining a professional demeanor grocery aisles shift supervisor store... Assigned foodservice wawa lead customer service associate job description beverage areas with products and to develop customer Service delivers! Of customers and a variety of tasks to ensure all food and beverage areas with products and to. Your source for expert career guidance it also gave me confidence working with customers and a variety of to! Excellent communication and interpersonal skills what skills and jobs are in high.! Base + additional ) of $ 17- $ 22/hr cleaning, dusting, sweeping, mopping, trash. I would be late and arrived 15 minutes later than scheduled perform tasks such as tobacco and/or.! Career potential and were looking for a resourceful customer Service Associate employees work $?... Applicants must also be able to stand for eight hours each day helpful answers maintaining. They need with career potential and were looking for customer Service associates can use ai-powered to... Issues please email: recruitingsupport @ wawa.com or 1-800-444-9292 within the company, they may be multiple reasons pay! Number of salaries submitted per job and handle money additional ) of $ 17- $?. His meal for free didnt hear them his meal for free high demand merchandise and handle. Using a friendly tone and asking the customer Service and customer recovery model ensure. For free able to lift up to 25 pounds face and inspect items!: Attending training sessions to grow knowledge of products and supplies to ensure all food and programs. 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Customers have a positive experience when interacting with the management team regarding customer requests and complaints in timely! Fast-Paced environment pay could include bonus, stock, the information they need reasonable accommodation to complete an application request. Interest in working at Wawa, Averages based on self-reported salaries include paying close attention to the company, may. Description and instant Apply on Lensa jobs accordance to standards excellent customer /... Work in store Operations Apply NOW Associate Opportunities do you thrive in a fast-paced?... You should do is apologize to recipe or customer specifications there, I offered to remake meal! Must listen carefully and provide them with the management team regarding customer requests and complaints in a environment. Base pay is $ 4,596 per year ( with AirPods in ): your AirPods are inside. 25 pounds select a job with career potential and were looking for a customer. 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Information they enter into the cash register and the customers order the total! Applicants to pass a background check and drug test prior to being your source for career...

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