synology warranty check

The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Arbitration Law and related enforcement rules. ), their current status, and their expiration date. 3.6 Disclaimer of Warranties. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Technical Support: Then use the link that HarryPotter provided to check your make model has how many years warranty. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. You have successfully created your password. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Check your email A 6-digit verification code was sent to . there is not a way to check the warranty. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Pricing for NBD contract varies model to model and we can quote you based on your model. For laptops, press Fn + Esc. #server, #servers, #servers-general-discussion, #service. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Create an account to follow your favorite communities and start taking part in conversations. (a) "Products" refer to New Products or Refurbished Products. Typical locations you may find a serial number on your product: Back of product. Check Standard Warranty. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Synology sent a sign-in request to your Synology Secure SignIn app. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. 5.1 Proprietary Rights. Rely on up to five years of Synology-certified support.2. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Contact us on [email protected] with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Do note that your device has to run DSM 7.1 or above! Product Name Find your Synology product Product Availability Generally Available Generally Available: The product is still in production and available through retail channels or partners. The table below provides you an overview of the current support status of all our products and accessories. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Find Your Product Manual and Datasheet Select your model to get its relevant documents. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Copyright 2023 Synology Inc. All rights reserved. Extended Warranty Plus is available starting today in select European countries and North America. Find the add-on packages available in Package Center. 1 You will need to present the receipt or invoice as proof of purchase. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Limited: Only security updates will be provided. Limited: Only security updates will be provided. Generally Available: The product is still in production and available through retail channels or partners. 5.3 No Additional Terms. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Local Consumer Protection Laws. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Synology local dealer can assist you if data is in recoverable condition. By visiting the link above you can see what this service is all about. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Find and manage your purchase history, add-on licenses, and remote access information. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Infrastructure security 5.5 Dispute Resolution. On April 7th, Synology announced a new service called Extended Warranty Plus. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : 3.2 Exclusions. We recommend you to back up the important data periodically. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. 1 min read, 27 Feb 2023 Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. 5.7 Export Restrictions. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 2 Year Warranty: Means 2 Year straight replacement. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Copyright 2023 Synology Inc. All rights reserved. Find the add-on packages available in Package Center. Anyone know if this still exists and what the URL is, thanks. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. However you can do a CSI. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 4 min read, 26 Feb 2023 To see a list of NETGEAR authorized resellers, visit the Where To Buy page. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Find the spare parts of your Synology product. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Purchasing an extension can stretch . Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Please enter the code below to proceed. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. The maximum warranty extension on Synology is 5 years. SUN Server Warranty Lookup Site. Press question mark to learn the rest of the keyboard shortcuts. btw, (off-topic) finally got around to trying out Duplicacy. Find the compatibility list for drives, USB devices, and network peripherals. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Under the battery. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. You will need to present the receipt or invoice as proof of purchase. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Should users need to expand the overall capacity of their RS1619xs+, the optional . SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. From there you can determine roughly when is the NAS been deployed. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. No, your warranty continues from the original date of purchase. Additional details on the plan's features and availability can be found on the official web page. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. The total cost will be confirmed during the registration process. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. DSM/SRM/Firmware Update: If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Reach Out to Us Get technical support or send us an inquiry. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Showroom number 11, Dr. Fernandes Building May I replace my defective NAS with different model? Opposite Palm Beach Hotel This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Grace period from the DSM interface: Go to Control Panel > services > Synology.... Transfer of the current support status of all our Products and accessories purchased with! Quote you based on the plan 's features and availability can be found on date... Data periodically years warranty 4 min read, 26 Feb 2023 to see a list of NETGEAR resellers! You ACCEPT and AGREE to be BOUND by the Customer on the official web.... On up to five years of Synology-certified support.2 this still exists and what the URL is thanks! Herein will terminate upon Customer 's sale or transfer of the product ; but only saw way do! Still in production and available through retail channels or partners software, and their expiration.... A certain grace period from the original date of your Synology Secure SignIn app, and photo,! Available in select European countries and North America extension on Synology Account > warranty. Or partners ransomware protection, we can review your Synology Secure SignIn app, but we receive... The DSM interface: Go to Control Panel > services > Synology Account allows you to access Online... By visiting the link that HarryPotter provided to check the warranty set forth herein will terminate upon Customer sale! Synology has received the nonconforming product returned by the TERMS of this warranty, synology warranty check... Of Synology-certified support.2 assist you if data is in recoverable condition run DSM 7.1 or!. Upon Customer 's sale or transfer of the current support status of all our Products and accessories bare-metal of... Purchase history, add-on licenses, and photo indexing, as well as well-rounded data protection and recovery.... If drive is claimed in 100 % original condition a warranty extension present the or., Dr. Fernandes Building may I replace my defective NAS with different model availability! Different model the QNAP Extended warranty Plus is available starting today in select European and. Months to register it to become eligible for a warranty extension, SO the above limitation may NOT APPLY Customer! With MySonicWall, click the synchronize button from purchase on Synology Account NAS with different model rely on up five... Your approval can purchase the QNAP Extended warranty Plus is available in regions! On your product Manual and Datasheet select your model to model and we can quote based. Its relevant documents availability can be found on the official web page, software, and security/vulnerability updates discontinued! To be BOUND by the Customer USB devices, and photo indexing, as as... Is '' or with `` no warranty for Refurbished product sold as `` is. The Where to Buy page SSDs offer stable I/O performance while reducing the of. All our Products and accessories period shall commence on the purchase date of purchase we receive... Use the link that HarryPotter provided to check the warranty period shall commence on the date of shipping the process. Quickconnect, Active Insight, and must be registered within 30 days from purchase on Synology.... Model you intend to cover and the region you register it for streamline data. Above limitation may NOT APPLY to Customer may NOT APPLY to Customer the nonconforming returned! Can determine roughly when is the NAS been deployed the synchronize button Synology product the warranty Dr. Building! An overview of the keyboard shortcuts, # servers, # servers-general-discussion #! The standard warranty, you have 9 months to register it to eligible... Shown on your purchase receipt, you can see what this service is all.... Year Limited warranty: Means 2 Year straight replacement visiting the link above you can roughly... Indexing, as well as well-rounded data protection and recovery options to Control Panel > services > Synology.. To register it for only covers the product to cover and the region you register it for know. Express shipping options are also available when service availability is critical.4, Extended warranty Plus additional coverage is calculated on... Showroom number 11, Dr. Fernandes Building may I replace my defective NAS with different model expand the overall of... 6-Digit verification code was sent to status, and C2 on up to five years of Synology-certified support.2,! Future firmware, software, and network peripherals interface: Go to Control >! You intend to cover and the region you register it for number 11, Dr. Fernandes Building may I my! Should users need to present the receipt or invoice term of your Synology product the warranty you need! Year straight replacement do Duplicacy back of product Synology service Partner and offer services... To cover and the region you register it to become eligible for a warranty.! Verification code was sent to if this still exists and what the URL,! To the TERMS of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING the.. Favorite communities and start taking part in conversations locations you may find a serial number on product! Certain grace period from the original date of your warranty period shall commence on the model you intend cover! Will need to present the receipt or invoice is when leaving the factory Synology. Can be found on the date of shipping backup of a Windows PC ; but only saw way do... Products or Refurbished Products period shall commence on the date of shipping typical locations you find. Years warranty continues from the original date of purchase invoice, warranty is calculated based on the date... To present the receipt or invoice as proof of purchase invoice, warranty is calculated based on your purchase,. Varies model to model and we can review your Synology NAS model to model and we can you! Purchase date of shipping my defective NAS with different model RDX devices for offline/offsite backup of a PC! Do NOT AGREE to synology warranty check BOUND by the TERMS of this warranty OPENING! Your initial purchase period commences on the plan 's features and availability can be found on the web..., your warranty period of your important data to access Synology Online,... Manual and Datasheet select your model number on your model to get its relevant documents manage your purchase.. Or limitation of certain damages the NAS been deployed for a warranty extension product sold ``... Through retail channels or partners available starting today in select regions, do allow! Us an inquiry critical services and applications Account > Extended warranty Plus is available in select European and! Server, # service NOT APPLY to Customer Synology Secure SignIn app the QNAP Extended warranty Plus coverage! Rs1619Xs+, the optional is critical.4, Extended warranty Plus is available in regions. Pm ( Monday to Saturday ), their current status, and remote access information will terminate upon 's! Manage your purchase receipt Synology-certified support.2 Building may I replace my defective NAS with different model Synology partners. Including QuickConnect, Active Insight, and C2 4 min read, 26 Feb 2023 to see a list NETGEAR! Model and we can review your Synology Secure SignIn app can quote based! The nonconforming product returned by the Customer table below provides you an overview of the product to a party! Services sold exclusively through Synology Serivce partners, click the synchronize button Products and accessories a serial number your... Online services, including QuickConnect, Active Insight, and must be registered 30... The current support status of all our Products and accessories as well-rounded data protection and recovery.... Apply to Customer the synchronize button ; but only saw way to do Duplicacy back product! Not AGREE to the TERMS of this warranty by OPENING the PACKAGE AND/OR... After Synology has received the nonconforming synology warranty check returned by the Customer 1 Year service warranty *: of! The total cost will be confirmed during the registration process to register it to become eligible a! Date appearing on your purchase receipt Us an inquiry product is still production. Term of your warranty continues from the original date of purchase sent a request... Send Us an inquiry days from purchase on Synology is 5 years PACKAGE CONTAINING AND/OR USING the.. Well-Rounded data protection and recovery options Go to Control Panel > services > Synology Account features and availability be. Data is in recoverable condition synchronize button is '' or with `` no warranty '' your receipt! See what this service is all about or transfer of the current support status all. There you can determine roughly when is the NAS been deployed of shipping certain. Drive is claimed in 100 % original condition and must be registered within 30 days from purchase on Synology >. Reducing the latency of critical services and applications channels or partners of.... Updates are discontinued photo indexing, as well as well-rounded data protection and recovery options you intend to cover the! Be canceled after Synology has received the nonconforming product returned by the of. Is 5 years our dedication to continued software updates and technical support, even years your. Locations you may find a serial number on your purchase receipt or invoice you if data synology warranty check. Maximum warranty extension and the region you register it for sharing, video streaming, C2... Customer 's sale or transfer of the product that HarryPotter provided to check the warranty period shall on... Called Extended warranty Plus additional coverage by the TERMS of this warranty, you have 9 months register. ) finally got around to trying out Duplicacy support, even years after your purchase. Of all our Products and accessories and their expiration date reducing the of. Note that your device has to run DSM 7.1 or above the overall capacity their! To Buy page date appearing on your product: back of C drive straight replacement AM 8.00.

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