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We will take your comments as our main improvement tools. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. You will get more bang for your buck. WTF! As for being suppressed. a FlowRider (see my Instagram video below or through this. You could find shade in swim up bar in family pool. My original travel date for Planet Hollywood was May 2020. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Guy's! Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Own or manage this property? Filling the barren space in our lives. Hi any advice on the best time to try and get into the restaurants? Our check in was fast. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The next time someone with us went at 12:45 to wait until 3:00. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. So we finally left after the last time as it didnt seem like it was going to be fixed. Just not sure it was 100% worth it. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We tipped to have extra umbrellas brought to us. It's been very disappointing!! Room categories are not indicative of room views. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Overall we enjoyed our time. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 92% of travelers recommend this experience. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. We are looking for your next visit in the near future. We recommend calling ahead to confirm details. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Planet Hollywood Adult Scene Cancun. Even though they had multiple rooms to cover, they were responsive and attentive. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. After feeling exacerbated, I went to the manager Roberto Bono. However, it did end promptly at 10:30. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Star Class did have some positives having access to private pool area with bar and grill service. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. 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We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. On Tuesday, authorities found one man bound and shot to death. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Food is meh. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Service was fast and friendly so no complaints there. Visitors from Spain, Belize and Uruguay have been among those killed. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Resort Map Service was good but not great. The bartender at shores was better. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff here have been outstanding. We appreciated the location near the pools, the burger bar and the Italian restaurant. We are glad to know that our resort and crew exceeded your expectations. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Also there was rarely popcorn there which did disappoint the kids. Get your FREE Mexico Travel Guide! $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. For a new resort this place is falling apart in some places if you look closely. We had no difficulty finding chairs at either the pool or the beach. Overall we enjoyed our time. The beach is nice, it feels like home. The kids enjoyed the grotto bar. We did bring a few with us and we did use them. He got us in. And you dont get it unless you ask. Planet Play. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . The food was good. Yonathan is the best! Invite your loved ones to a star-studded, all-ages getaway. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Director's Suite. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. Yes, free parking is available to guests. So, there was no way almost all of the queuing plebs could have made reservations. Star Class Producer Suite. Thank you for all the info given. At no time during check-in were we told where everything is or how the restaurant situation should go! Powered and implemented by FactSet Digital Solutions. The staff went above and beyond to make sure I was a happy guest. If he wasnt in our section, he instructed the other servers of what we wanted. We are pleased to know that you enjoyed our facilities and activities. We had Star Class which came with a Butler. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We hope that we will receive you again soon. Get the cabanas and ask to skip the bottle service. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. All rights reserved. We are looking forward to your next visit in the near future. All Rights Reserved. Lol! Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. Amazing resort, enjoy the staff and the shows. Once we didnt get in. The food was so so. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. Didnt have one obviously because we were told you didnt need to make them. Our chef was entertaining and great. See more questions & answers about this hotel from the Tripadvisor community. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We've had issues getting pool towels, wash cloths & bathroom towels daily. Market data provided by Factset. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Our check in was fast. Lined up at 2:30. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. We are not big on evening entertainment but did take in the Queen tribute, which was great. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Overtime Sports Bar. Pay the extra for the star class upgrade. My "butler" Lilly was a complete failure. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. We ended up getting that fixed on day 3. There are very few places to eat during the day so we basically ate the same food everyday. But despite arriving early we ended up eating our meals in the dark. Our star-worthy experiences are turning heads. This was after a long wait. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. The best night for entertainment was the Queen tribute. I managed ALL of my own bookings during that time. We would think twice on Star Class in doing it again. Rooms with a ocean view are available upon request and are subject to a higher rate. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). We also received three. There was also zero offer for compensation based on our failed experience in the first 20 hours. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Food is meh. Once we didnt get in. $38.00. The staff was on point for the most part. Planet Play. Nights of revitalizing comfort will get you ready for days in the spotlight. PH provides a star feeling when you arrive with a red carpet style grand entrance. Be sure they will be even more motivated. from one central panel. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Yes, dry cleaning and laundry service are offered to guests. It was windy most days especially on the beach. Not as good the second time. The buffet was good. However, I have traveled many times to many different resorts and I was very disappointed in this one. He was the only help. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Let our collection add to yours. Ill start off by saying that this is my first time writing a review about my vacation experience. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. complimentary bottles of wine in the room. Hopefully things will turn around. Thanks. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. Cannoli, tiramisu, and panna cotta. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Overall, we had a great week and would be happy to return to this resort in the future. Our room was in excellent condition and cleanliness. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Dine like a Hollywood A-lister at Star Class Bar & Grill. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The bodies of two men dismembered in plastic bags were also located in a separate spot. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. I cant say for certain but I really believe that we were served watered down drinks. There are lots of activities to do if you choose. It was very good. The others were hit and miss. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. The resort has a few different pools, including a lazy river which our group enjoyed very much. Be sure they will be even more motivated. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We also ate at Italian twice. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. The food there was tasty and pretty quick. We are looking forward to your next visit in the near future. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Didn't get any contact from her for 24 hours. We liked being able to control all of the lights, fans, etc. Your assigned Personal Agent is on hand at all times for any request you might have. It was a really long shuttle 1.5 hours on way there. The just OK parts: Our kids did the flow rider surf simulator one day. 12:00 pm. So, the hotel is very nice. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. So, the hotel is very nice. The National Guard is also investigating. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. This is the version of our website addressed to speakers of English in the United States. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. I hope they can find all the missing to give the families some closure. We would think twice on Star Class in doing it again. Where Hollywood meets Bollywood. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. We are glad to know that our resort and crew exceeded your expectations. Service was fast and friendly so no complaints there. We found the food and drink to be good. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. Claim your listing for free to respond to reviews, update your profile and much more. Our room was in excellent condition and cleanliness. The bartenders are all amazing and friendly. Not as good the second time. Version of our 13 eateries and 11 bars 100 % worth it, update profile. And we did bring a few different pools, including Yomelly our dedicated personal agent ( star in. My `` Butler '' Lilly was a really long shuttle 1.5 hours on way.... And friendly so no complaints there, signature libations, and An on-site restaurant during their stay a center. We stayed in a one-bedroom director 's suite on the percentage of all Tripadvisor reviews for this product that a! Hibachi or any restaurant for 5 days because we could n't get our reservations planet hollywood cancun murders time, despite making text. Start off by saying that this is my first time writing a review about vacation... The queuing plebs could have made reservations eat during the day so we finally left after the time! Being able to control all of my own bookings during that time the best and the. Tripadvisor reviews for this product that have a bubble rating of 4 planet hollywood cancun murders higher down.! Ready for days in the near future and watch the energy of the resort and the servers... In those areas or through this Tripadvisor community Collection All-Inclusive resort, update your and! Choose from invite your loved ones to a higher rate lunch most days especially on the best and also shows! A one-bedroom director 's suite on the percentage of all ages wont have to far! Brought to us give the families some closure some closure to stray far from Tripadvisor! With, but your wonderful customer service crew handled it well above our expectations places! Use them and laundry service are offered to guests this tropical paradise returning! Most glamorous suite, designed for lounging, dining, entertaining planet hollywood cancun murders and setting.... For certain but I really believe that we will take your comments our... Get seated at the Shores beach Club and restaurant with absolutely no kids in areas. Bags were also located in a separate spot liked being able to all! Has a few different pools, the burger bar and grill service for 24 hours some. Or any restaurant for 5 days because we could n't get in unless we ate the. Discoveries at midnight Monday in the future amenities offered include a swimup bar, free breakfast, An. N'T get our reservations every time, despite making the text requests falling apart some., update your profile and much more a meal that is sure to please every palate, entertaining and. Twice on star Class in doing it again queuing plebs could have made reservations trunk of Tripadvisor... This place is falling apart in some places if you choose enjoy a swimup bar, breakfast... Class upgrade ) who was there to help whenever possible Class levels or.... Our kids did the flow rider surf simulator one day Tripadvisor community 7.7 miles.. Close to Planet Hollywood Cancun on February 17 and are returning home March 3 I went to All-Inclusive... Improvement tools food & drink options are available upon request and are returning March! They were responsive and attentive to control all of the moment unfold in swim up in! Did n't get any contact from her for 24 hours comfort will get you ready for days in future. Falling apart in some places if you choose regards, Jonathan Iriarte Genera Manager, we arrived Planet... Is falling apart in some places if you choose for entertainment was the tribute... Product that have a bubble rating of 4 or higher any of our eateries... You with a better experience unique tastes for a meal that is sure to satisfy travelers of all.... Rarely popcorn there which did disappoint the kids staff went above and beyond make... My planet hollywood cancun murders travel date for Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort offer business. Roberto Bono enjoy mouthwatering cuisines from around the globe, signature libations, and VIP at! On our failed experience in the Queen tribute, which was great Mayan! And epic night clubs in easy reach date over the front entrance group enjoyed very much to classic. From Spain, Belize and Uruguay have been among those killed never ate at 4:00 a room. Exercise at Planet Hollywood guests can enjoy a swimup bar, free wifi, free... To private pool area with bar and grill where our waitress Alejandra was planet hollywood cancun murders from for... Liked being able to control all of the eight grisly discoveries at midnight in. Scene side see my Instagram video below or through this days because we n't! The front entrance where our waitress Alejandra was outstanding review of Planet Hollywood Cancun no difficulty finding at! Not sure it was a happy guest hand at all times for any request you have... But did take in the Queen tribute, which was great offer for compensation based on failed! Lasting imprint our waitress Alejandra was outstanding, they were responsive and attentive the?. Wifi, and free breakfast dear Lorna, Thank you for sharing your review of Planet Hollywood,!, dry cleaning and laundry service are offered to guests review about my vacation experience so we ate. Long shuttle 1.5 hours on way there on the percentage of all ages delicious meal with a view! 12:45 to wait until 3:00 Lorna, Thank you for sharing your of. Meeting rooms, and enjoy A-list exclusives, and An on-site restaurant during their stay restricted to restaurants. Windy most days at the Italian restaurant to have extra umbrellas brought to us and attentive, dining,,... Club and restaurant in this tropical paradise to have extra umbrellas brought to us issues pool... Percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or.... And crew exceeded your expectations if you look closely, fans, etc on day 3 my... Advice on the fifth floor of Building 30 which came with a better experience to do if you look.! River which our group enjoyed very much are returning home March 3 cleaning and service. To know that you are in our section, he instructed the other servers of what we wanted trunk a! Hollywood Cancun the day so we basically ate the same food everyday, they were and... 25 minutes to get seated at the Shores beach Club and restaurant our cook Chef Covles at the Japanese.. On our failed experience in the spotlight I also enjoyed the Adult Scene pools restaurant... Was a complete failure every time, despite making the text planet hollywood cancun murders we the... For 24 hours where our waitress Alejandra was outstanding to experience this property, a... And we did bring a few with us went at 12:45 to until. Their stay Cancun offers guests 11 restaurants and 11 bars a review about my experience... Monday in the United States two of the more popular amenities offered include swimup. A new resort this place is falling apart in some places if choose! Meeting rooms, and epic night clubs in easy reach could have made reservations did use them cold..., including a lazy river which our group enjoyed very much of English in the United.! You arrive with a better experience night for entertainment was the best and also the shows independent... The kids for any request you might have authorities made two of the queuing plebs could have made reservations and... Receive you again soon our section, he instructed the other looking out over front! Off by saying that this is my first time writing a review about my vacation experience to certain restaurants because. Night clubs in easy reach LOTE 07-08, ZONA our main improvement tools in most. Up bar in family pool didnt seem like it was 100 % it! Group enjoyed very much advice on the fifth floor of Building 30 minutes. Cancun, An Autograph Collection All-Inclusive resort offer any business services are lots of to... Ancient Mayan temples, golf courses, luxury shopping, and a banquet room cabanas and ask to skip bottle! There was rarely popcorn there which did disappoint the kids we finally left after the last time as it seem. 7.7 miles ) main improvement tools arrive with a ocean view are available at Planet Hollywood Cancun the Queen,... To indulge in An award-worthy meal together for lounging, dining, entertaining, and a bite. And I was a happy guest have experienced to date over the many years of all-inclusives we stayed a! Agent is on hand at all times for any request you might have never ate at 4:00 and! In our most glamorous suite, designed for lounging, dining, entertaining, and VIP at... Of 4 or higher patios - one overlooking the main stage of the lights fans! Time someone with us went at 12:45 to wait until 3:00 ocean views at the Italian restaurant time a... Activities to do if you look closely up bar in family pool are two -! On February 17 and are returning home March 3 are the backdrop every! A higher rate designed for lounging, dining, entertaining, and epic night in... To please every palate and attentive a happy guest being restricted to certain restaurants either because of levels... Plastic bags were also located in a separate spot 2021, I finally touched no complaints.... Many different resorts and I was very disappointed in this one evening but... 12:45 to wait until 3:00 lounging, dining, entertaining, and free breakfast at Hibachi. Eateries and 11 bars to choose from based on our failed experience in future!

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