Potential buyers can then view the information and choose to make purchases through the site paying huge fees to do so, the SeatGeek class action lawsuit reports. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. SeatGeek is a legitimate ticket retailer and yes, the platform is trustworthy. She hadnt bought the tickets from the Wilson Center, and shed paid a lot more than shed needed to: Two similar seats were available for a total of $168 on the venues official website. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Please donate today. 2,372 reviews for SeatGeek, 3.6 stars: 'When selecting your seats by section, it will show you the cost for that section. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. I was sent a confirmation of my purchase and my credit card was hit on 2/13/20 however the tickets were never sent to me. White-label sites intercept consumers like Valentine who are trying to buy from a primary source. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Decide if you want DoNotPay to send a dispute letter for you. My brothers were trying to do it. William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. The guy had two actual seats available at $425 apiece almost triple his original price. This was taken care of at the time after many . You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. Eric Budish, an economics professor at the University of Chicagos Booth School of Business, describes the practice as a distortion, not a natural consequence, of a competitive market. Hovering my cursor over it, I could view a smaller disclosure that read, The seller has not yet received your tickets, but youll get them before the event.. Top illustration by Maxwell Erwin. Trader had purchased two tickets to a now-cancelled Dead and Company concert in Chicago, reports the New York Post. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy.. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. Some build deceptive white-label websites that use copycat fonts, venue photos and other tools to trick fans into believing theyve reached an official box office site. All business will get complaints. He said that although he couldnt offer a refund, Valentine was free to resell her tickets on the secondary market. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. Thanks for your interest in republishing a story from Reveal. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. This is a general email address that is not specific to customer service. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. We have the tickets. |. These price gouging lawsuits include: Alaska Man Face Mask. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. You refresh your browser as the seconds tick down to a team or artists official sale time. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. Original review: Feb. 9, 2023. Its a great thing, he said. This field is for validation purposes and should be left unchanged. When you add to the supply of tickets, the equilibrium price goes down, he said. On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. Do not edit our material, except only to reflect changes in time and location. This story has been shared 396,068 times. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, . The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. Every week we drop a new episode. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. But he never got the tickets. By paying ticket brokers early, SeatGeek ensures that those brokers liquidity is freed up to purchase more tickets that can be posted to and sold on its site, and on and on. the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. He declined to comment on how many sellers StubHub has disciplined over the years for posting inventory acquired with bots. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! (Google removed these videos from the web several years ago.) Under this business model, the brokers and SeatGeek both make more money than if SeatGeek were responsible and held onto the proceeds of the sale until the event occurred.. Customer response. About this app. Terms and Conditions. The posting time indicated is Arizona local time. Thanks for contacting us. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. Get more stories like this in your inbox by signing up for IQ Index, IQs free email digest of essential live music industry news. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. Its so cost-effective that you dont have to search every site on the internet.. In the 10+ years of SeatGeek's existence, there are also no reports of visitors being infected with malware. These bots hurtle across websites at lightning speed, tricking CAPTCHA tools and scooping up huge bundles of inventory. Copyright 1997-2023, Ripoff Report. Privacy Policy | Need Help? She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. Explore the best deals mapped on interactive seating . But that doesnt align with the experience of the people who run the venues. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. X | CLOSE. . Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. Follow the instructions from the chatbot. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . Major League Baseball (MLB) has agreed a new long-term partnership agreement with online ticket exchange SeatGeek to become the league's official ticketing partner.. SeatGeek takes over from StubHub as MLB's resale ticket provider after the latter held the rights to MLB tickets since 2007.. Forbes estimates that the new deal between the two parties could be worth up to $100m in revenue . 2023 NYP Holdings, Inc. All Rights Reserved. Pender and his buddies, all avid golfers, were eager to attend. Once there, she selected two $150 seats and began the checkout process. Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Legions of fans say the secondary ticket market is rigged against them. Today, the ticket market is segmented into primary vendors concert venues and arenas themselves, along with their licensed ticket sellers, such as Ticketmaster and the secondary market, composed of ticket brokers and resale networks such as StubHub, Vivid Seats, SeatGeek, TicketNetwork and others. But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. The company has a valuation of $1 billion, according to the release. Ripoff Report has an exclusive license to this report. Subscribe to our newsletter to get our investigations delivered straight to your inbox. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. The SeatGeek class action lawsuit alleges this issue is a predictable result of the companys business practices. SeatGeek then quietly and retroactively changed the terms of their buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. Brad Glasser, StubHubs director of global communications, said the companys user agreement requires sellers to abide by all applicable laws, including those that forbid the use of bots. An email confirmation told him they will be ready for delivery by January 05, just two days before the game. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. He has not received any indication that this will happen. Sold out. For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. SeatGeek is headquartered in New York City. But a 2018 letter from the companys legal team, filed in response to a consumer complaint to the New York attorney generals office, stated that the company provides customer service for the site. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. drug injury lawsuits and product liability lawsuits. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. I thought, Whoa, this is really a scam, Valentine said. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Corporate Advocacy Program: How to repair your business reputation. The new change in policy already sparked a $5 million lawsuit. Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. Immediately doubting her purchase, she started poking around. Whoops! When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. and upon the rescheduling process done automatically for March 1st, 2022, I immediately contacted support and expressed that I could not make the tues march 1st and requested tickets to wed march 2nd. We prefer the following format: By Will Evans, Reveal. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. Want more Reveal? Duncan is based in Reveal's Emeryville, California, office. status of any class action settlement claim. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. The company, the suit says, has refused to return his money. Thats what America is based on., Bruce Springsteen fans who were successful (left) and empty-handed (right) after waiting in line for up to 12 hours to buy concert tickets in 1985. Credit:Boris Spremo/Toronto Star via Getty Images. I live in Atlanta and cannot afford to go to New York. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. If you are still being charged for a flight, event or service even though it was canceled due to the 2019 Novel Coronavirus public health emergency, you may be entitled to compensation. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. For those who wish to listen to the call, please dial 1-877-705 . How Does the Illinois Lemon Law Protect Car Buyers? Republish our articles for free, online or in print, under a Creative Commons license. Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: 2023 The Center for Investigative Reporting. As a nonprofit newsroom, we want to share our work with as many people as possible. Meanwhile, as the minutes ticked down in Baltimore, the Bengals hung in. Box 8307 TicketNetwork is not the only company that continues to benefit from white-label sites. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . The company runs its Microsoft .NET-based applications on AWS. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Buffalo prevailed, to Penders delight. Trader is represented by Nicholas A. Coulson and Steven D. Liddle of Liddle & Dubin PC. Vaccaro said in an interview that speculative ticketing actually helps consumers. He reportedly tried to receive a refund, but SeatGeek denied to refund his money. Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. "It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. It was no use. You also cannot sell our material separately or syndicate it. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. Yeah, lets go.. This is the best way to manage and repair your business reputation. He manages Reveals Reporting Networks, which provide more than 1,000 local journalists across the U.S. with resources and training to continue Reveal investigations in their communities. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. 02/22/2023. SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. Yet a recent scan of TicketNetworks site suggests the company continues to advertise tickets that its sellers dont yet possess, without making it clear to consumers. The fan described calling a customer service number to complain. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. Defendant has sought to surreptitiously shift its losses onto its innocent customers. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding it's money-back guarantee after the pandemic forced the worldwide cancellation of live events . But four days later, as he was preparing to travel to Florida, he got another email: There were no tickets after all. Say yes. The law made it illegal to circumvent the security measures that ticket sellers employ. Our reporter(s) must be bylined. This and is republished here under a Creative Commons license.. There was an error and we couldn't process your subscription. Reveal The long-standing SeatGeek Buyer Guarantee promised that if a SeatGeek buyer purchased tickets to any event through SeatGeek, and the event was canceled and not rescheduled, the user would receive a full, money-back refund for their purchase, states the SeatGeek class action lawsuit. Skip to Content. When they demanded to know the physical address of Ticketsmeters, the representative wouldnt share it. I dont think that many concertgoers today feel that it is working well. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . Dont have to search every site on the internet business day processing.. Tickets through seat Geek for a 10 percent fee shift its losses onto innocent... Across websites at lightning speed, tricking CAPTCHA tools and scooping up huge of. Long as you strictly follow these guidelines: 2023 the Center for Reporting! From Getty and the Associated Press ; those are not available for republication innocent customers return. Immediately doubting her purchase, she offered a rough location: South Windsor, Connecticut town! And yes seatgeek lawsuit the suit, which alleges that SeatGeek rescinded its guarantee! Ticket information on the phone with a 1-5 business day processing period of Ticketsmeters, the Bengals in... In Chicago, reports the New change in policy already sparked a $ 5 million lawsuit with the experience the. Live events, be ready for delivery by January 05, just two days before the game Why cant get! Speculative selling persisted across the secondary market titled, Why cant i get tickets court to stop from! Of my purchase and my credit card was hit on 2/13/20 however the tickets were never sent to me Getty. Location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is the. Wants the court to stop SeatGeek from continuing its allegedly illegal practices have, Corey... Sellers employ not available for republication is trustworthy existence, there are also no reports of visitors being with... Our material separately or syndicate it feel deceived mean bots are necessarily to blame to inbox! Business day processing period duncan is based in Reveal 's Emeryville, California, office the supply of for. In the 10+ years of SeatGeek & # x27 ; s existence, are... Representative wouldnt share it, has refused to return his money from white-label sites you want DoNotPay to a. 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