Additionally, I'm sure he is not the first person to lose their identification while traveling and I cannot believe that Amtrak would treat someone this way. Helpful Phone Numbers and Links Amtrak. Fill out our helpful form and we'll be in touch shortly. Their trains get stuck disabled in the tunnel on the tracks a lot. Amtrak has an average consumer rating of 1 stars from 208 reviews. Lopez contacted Amtrak customer support and asked for a refund. ESTABLISHMENT AND ORGANIZATION. You can contact theircorporate office using one or more of the resources below. Within 5 minutes we were all settled on #30 which arrived in DC 10 minutes early. I hate Amtrak so much. On 1/2/23 I called Amtrak to book a trip for my 83 year old Father-in-law (who has dementia, Alzheimers and uses a walker and wheelchair to get around), my 81 year old Mother-in-law (who also has limited mobility) and my husband from Portland, Oregon to Tennessee. It is gross - please Mr. Boardman could Amtrak please clean the cars? USA. If you are an international visitor and need more information, you can call 1-215-856-7924. The train 20 was scheduled to depart at 11:29 pm which runs once a day My name is George Johns. Navigate phone maze to a human Just listen to the message, then wait. During the trip she stopped by to see if we needed anything and on arriving at BWI, she was there again to assist us off the train. (312) 542-8381. [email protected]. We had a great time, both on the train and also at GNP. After logging in you can close it and return to this page. If nothing else, it is a poor example of customer service. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. I'm writing to give kudos to one shining Amtrak employee who served me and my husband on Train #147 as we traveled on the Northeast Corridor train from Metropark Station to BWI in Maryland. I have never met a more incompetent, uncaring, rude, and completely worthless crew of AMTRAK employees. Washington DC 20002 Amtrak corporate phone number: (202) 906-3000 Average Rating and Total Reviews Avg. Monday - Friday: 9:00 AM - 7:00 PM (EST) Saturday: 9:00 AM - 5:30 PM (EST) Sunday: Closed. The key to booking cheap Amtrak tickets is to plan ahead, as the best fares are released 11 months in advance of the departure date. Amtrak, The National Railroad Passenger Corporation, provides passenger railroad services. Email completed form and supporting documentation to: [email protected], fax to 215-349-4401, or mail to Amtrak Medical Services, 2955 Market St., 30th St. Station, Box 67, Philadelphia PA 19104. Amtrak Corporate Office & Headquarters (202) 906-3000. Monday-Friday: 7am - 8pm (effective 8/29) Saturday and Sunday 8am - 8pm (effective 8/27) 202-637-7000. He could also show people how to make them up, if he is not going to do all beds.His remark over the intercom was my name is James, unless you are going to report me, my name is Bob. Amtrak's second corporate headquarters at 400 North Capitol Street, NW, in Washington, D.C., overlooked the U.S. Capitol and Washington Union Station. Feb 28, 2023. See two oceans, cross the Rockies, and all the land in-between with one of these North American adventures. p # p # %6 . Keep up the good work Amtrak! First Aired: February 8th Amtrak Business Office is located at 400 W 31st St in New York, New York 10001. It enables businesses to be more connected, collaborative and exchanging between each other. I, Gregory Tibbs, purchased two Amtrak tickets on December 27, 2022, for one adult (Henrietta Morris Winston and a senior citizen (Barbara Winston) for a sleep car bedroom one-way from Atlanta, Georgia, Peachtree Station to Union Station, Washington, DC for Thursday, January 12, 2023. This type of conduct should not be allowed for any business, customers pay their wages and customers come first. 75.119.192.103 Washington, District of Columbia, US, 20002. Firstly, he wouldnt help me or my luggage onto the train (my equilibrium is not quite back to normal and have trouble getting onto stairs and getting off). Then, if it cannot be resolved, I will entertain legal assistance. A Amtrak Business Office is located at 400 W 31st St, New York, NY 10001, A The website (URL) for Amtrak Business Office is: http://www.amtrak.com. But, it's not Amtraks fault nor responsibility to make extra efforts for you. Sadly, we have this same return trip today and hope that this does not happen again. Amtrak Corporate Office & Amtrak Headquarters reviews, corporate phone number and address. But no. The concierge was horrible from beginning to end. Finally, I had planned a trip via Amtrak this upcoming weekend to the Bay area to visit family but given the extra expense and lack of refund, I can no longer afford to go. 04/2013) Amtrak is a registered service mark of the National Railroad Passenger Corporation . After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. After every new stop, one of these conductors would come by and harass me to move to another car, one of them even threatened me with Police if I didn't move out of my seat! 1 Massachusetts Ave., NW, Washington, DC 20001. Website: Amtrak. Her name is M. Wyman and she went "above and beyond" her duties in assisting me with my handicapped husband. I'm so sorry others have not had good exeriences. Reservations : 1 (800) 268-7252. This complaint was posted by a verified customer. 0800 047 4766; Colombia. I slept in a parking lot in CO since my rental car was gone and they wee closed. If you have a private sleeper all meals in the dining car are included in your price (gratuities are not included). Find Info Top Amtrak Employees Stephen Gardner Chief Executive Officer. see below for the phone number.) TDD/TTY: (215) 580-7712. National Railroad Passenger Corporation. Rating 2.1. Best time to dial 9:15am. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Get immediate support for your Amtrak support questions from HelpOwl.com. Customer Number 877-444-4773 - by the Numbers. Don't leave your car behind when you travel - bring your car with you while on the Amtrak Auto Train. By 1977 the company had outgrown its original offices at L'Enfant Plaza, and the move to 400 North Capitol Street was completed in Feb. 1978. Use this comments board to leave complaints and reviews about Amtrak. I need to file a complaint against an Amtrak employee, Kathy in Oceanside, for violation if the Americans with Disabilities act. Amtrak Business Office can be contacted via phone at (678) 760-9850 for pricing, hours and directions. Amtrak Contact Info: Phone number: (202) 906-3000 Website: www.amtrak.com What does Amtrak do? Again, sorry you are in poor health. Feb 4, 2023. The trip cost me an extra $300 out of pocket because of delays and extra time to Chicago. My trip was 3hrs long, I don't think that's a short time to be forced to sit next to someone I don't want to. This kind of behavior is saddening. Los Angeles Field Office 810 N. Alameda St., Suite 129 Los Angeles, CA 90012. How can I learn more about the Travel Protection you offer? Amtrak Customer Service Phone Number. If the train goes there so do we! Simply select the resources youd like to view and then start viewing your free resources instantly! A Amtrak Business Office has a 3.0 Star Rating from 7 reviewers. Dear Sir or Maam:We had a horrible time on our trip to Seattle, WA on the Empire Builder #7. When we attempted to get directions to our roomette, he rudely and sternly said look for the door with a 4 above it, it is an empty room. employee comments and much more from our sister site. I have been working for American Star Trailways driving the scheduled 6238 and 6237 rout from Santa Barbara to San Jose Ca every day for two years and when I was out spoken about this transportation company's poor maintenance procedures and failure to be accountable to the complicity with the State of Californian and federal requirements to safely maintain there equipment I was terminated this company is negligent with the current requirement to safely transport the public. It was founded in 1970. It's unfortunate that you feel you were given unsatisfactory service but.these rules are in place for a reason. 60 Massachusetts Ave. NE. Unlike planes the trains are clean, comfortable and generally on time. This gentleman was also upset and not understanding why they were moving people around instead of letting them sit where they want to. HR Executive Assistant - 90351406 - Washington DC Washington, District of Columbia, US, 20002 Feb 4, 2023. Curious about the Amtrak dining menus? Get Amtrak Business Office reviews, rating, hours, phone number, directions and more. Reducing greenhouse gas emissions and safely moving people between large cities and rural towns are key to sustaining our business for decades to come. This was a mother and a school teacher with her all-city wrestler son attempting to get back to school. World's Best for Corporate Office Info . To accommodate the many people making the Capitol Limited (#30) connection, they held #30 for almost 40 minutes until #8 arrived. Our reservations and customer service center is experiencing longer than normal hold times. I slept soundly. Explore helpful videos and webinars with virtual tours of our rail journeys. Nor are they personal care providers. Amtrak Corporate Office & Headquarters Amtrak Corporate Office & Headquarters 50 Massachusetts Av. Hours for CCT Connect customer service are 8 am-5 pm Mondays-Fridays. Submit, rate and comment on Amtrak ideas by visiting IdeaIncite.com. Stop in to get expert travel. Unlike the other patrons, he made us take out all of our belongings before he put the beds down. The bedroom was filthy. Have an idea for Amtrak? Corporate Phone Number: 1-202-906-3000. Over 30 million passengers used Amtrak as a means of transportation in 2017. Customer Service Phone Numbers; Customer Service Phone Numbers Updated Dec 30, 2021. You can also research popular search terms and download annual reports for free. to grow your business. Where is Amtrak Claims Office? They have always greeted me with a nice smile and a business like attitude. You can email the site owner to let them know you were blocked. Write A Review; Edit; 1723 . 2015 eCorporateOffices.com All rights reserved. Amtrak is there to sell tickets and provide transportation from point A..to point B! Dishonesty in representation of services available and ada violations. Amtrak personnel are really wonderful and are to be commended! Amtrak provides long-distance intercity transportation services to most of the United States and some cities in Canada. Philadelphia Field Office 30th Street Station, 2N-290 Philadelphia, PA 19104 Surely, Amtrak would apologize and refund him when he returned. More than 30 million passengers travel on Amtrak every year on more than 300 daily trains. Also, I have yet to receive a refund from Amtrak for the cancelled ticket which was supposed to "save me money". So I started calling numbers in sequence (202-906-3001, 202-906-3002, etc.) Search. 1601 S Columbus Blvd. Amtrak Claims Office is located at: 555 East St, Rensselaer, NY 12144, USA. We also have future trips, because my surgery will be coming up. Amtrak Corporate Office & Headquarters 50 Massachusetts Av. See insights on Amtrak including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. Get Amtrak Business Office can be contacted at (678) 760-9850. Amtrak Corporate Office & Headquarters (202) 906-3000. If you don't find your business enlishted in our website click on, Electronics Manufacturer in Jefferson City. He didnt take the time to show us whether it was to the left or right. You can upgrade from coach up until your departure. The National Railroad Passenger Corporation (Amtrak) was created by the Rail Passenger Service Act of 1970, as amended (49 U.S.C. I Unfortunately, I can no longer in good conscience trust that Amtrak to afford me the most basic of decent treatment. Primary Contact Robert Jordan Assistant Vice President Customer Service 60 Massachusetts Ave NE Washington, DC . 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